Terms & Conditions
By continuing to use unseen hair website you are complying with our terms and conditions together with our policies. If you disagree with any of our terms, please do not use our website.
Unseen hair will not be responsible in anyway for any misuse of hair extensions. This includes colouring, toning, cutting , modifying products and also incorrect application. As our hair is chemically processed colouring or toning the hair extensions may not take, our hair extensions are chemically processed to your chosen colour. Unseen hair will not be held responsible for damage to your hair or skin due to misuse. Our aftercare is provided on our website to give you the best lifespan and aftercare use. Our extensions provided should only be installed by a trained technician. Colouring/dyeing your hair extensions may cause problems, so we don’t advise any colouring on our hair extensions. Over colouring can kill hair cuticles, having contact with keratin bonds will seriously effect the keratin. With keratin extensions we do always recommend a patch test, this is to make sure you don’t have an allergic reaction. This is recommended before having extensions fitting. Removal of any hair extensions is always recommended to be removed by a trained technician.
All of our hair extensions are 1g as our hair extensions are processed and hand picked, this may slightly vary ordering new a batch. As we only have a double drawn range in weft all our hair extension types you may find shorter lengths in the bundle, not root to tip. We always try to get the exact match on the colour shade you pick, however on occasion our supplier will not get the exact match.
Please follow our returns policy if you are not 100% satisfied with the colour you have received. We will not accept returns if the hair has been worn and you are not happy with the colour afterwards.
Complaints and Appeals
If you have any complaints or appeals with any service you have had from unseenhair please email enquiries@unseenhair.co.uk
Shipping & Delivery
Due to our uniquely ‘create your own’ option we need to allow our supplier to create your hair. Please allow up to 10 working days for your hair to be delivered from ordering. If there is any delay with your order we will be intouch and let you know. We ship your order to you using royal mail which will need to be signed for.
customers are responsible for customs clearance cost. Please contact Customer Service if you have further questions.
You can find more information on our delivery information page.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.