Delivery Information
DELIVERY
Uniquely at Unseen Hair as you can create your own hair we have to create and process hair individually just for you. From when you place the order, please allow up to 10 working days to receive your item, our orders will be tracked and signed for via Royal Mail.
If you have placed an order and not created your own hair colour delivery will be 2-10 working days. Tracked and signed for via royal mail.
Some items may have next day delivery available this will appear upon checkout.
Please note sometimes there are matters beyond reasonable control outside Unseen hair’s and Royal Mail’s control which could affect delivery for such as war, acts of terrorism, extreme weather conditions, earthquakes, fire, floods, traffic congestion, mechanical breakdown (including of machinery, equipment, and vehicles), any public or private road being blocked.
If this happens, we will not be responsible. However, we will always try to notify you promptly about any event which affects your order. Further details of this can be found on Royal Mail’s ‘Terms and Conditions’.
INTERNATIONAL DELIVERIES
International deliveries are sent via DHL and will take between 10-14 working days depending on location. Each country has a different duty customs charge, and this charge is incurred by the receiver of the product. Please check your duty cost before placing any international order.
Please enquire for international shipping cost
Enquiries@unseenhair.co.uk
DELIVERY
- Once your order has been dispatched, we can no longer accept responsibility or guarantee performance of courier services.
- Once your order has been dispatched it is the customers responsibility to track their orders via Royal Mail.
- Orders for Next Day Delivery if available on item with Royal Mail: 98% of these dispatches are delivered on time. However please remember, the service is NOT GUARANTEED. Therefore, any late deliveries out of the companies control e.g. staff illness, back-log of orders etc. will not be compensated to the customer. For example, delayed parcels due to adverse weather conditions, Royal Mail strikes etc. Unseen Hair will not compensate for these situations.
- All goods must be checked upon delivery and any errors should be reported within 48 hours of delivery. Any claims made after this Unseen Hair will not accept responsibility for, this includes damages, shortages or incorrect goods.
- PLEASE NOTE: Next day delivery only applies to orders placed before 3pm Monday to Thursday. Orders placed on Fridays will be processed the following Monday. Orders placed on Fridays before 3pm with Saturday Delivery selected will be sent with Saturday Delivery.
UNSEEN HAIR WILL NOT ACCEPT RESPONISIBILITY FOR DELIVERIES FAILED DUE TO NOBODY BEING PRESENT TO ACCEPT GOODS. ALL GOODS MUST BE SIGNED FOR UPON DELIVERY.