For returns or exchanges please read below: 

We are happy to refund your purchase within 30 days of delivery if the colour is not suitable providing that the product is returned in its original condition to which it was received. We do not take exchanges as it is much more efficient to place a new order and return the unwanted items. 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund (not including postage charge). 

Please note we do not accept returns if goods have been opened. Any returns must be agreed by Unseenhair before goods are to be returned.  If the hair has been removed from the original packaging or the security ties have been removed or goods are taken off the backboard, the goods WILL NOT be accepted. If goods are returned not in original condition and are not in resale condition goods will not be credited or replaced. 

For hygiene reasons we cannot accept the return of products which have been worn or with the seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product backing card and in its plastic covering.  Our products come in packaging which allows the checking of the colour suitability. 

Please note that we offer a colour matching service for customers to use before purchasing, to ensure the perfect match to your natural hair.  

This can be emailed to enquiries@unseenhair.co.uk 

 

How to return a product? 

Please email
returns@unseenhair.co.uk
to start your returns process.  

When returning products, we recommend using a tracked/ signed for delivery for your own protection. 

The cost of return delivery will not be accepted by Unseenhair and Shipping expenses are to be covered by the buyer. 

The product when being sent should be connected to its backboard, in its clear plastic cover. Please ensure you package the hair so it is does not get damaged e.g. in the appropriate postage bag and the products not folded. 

Please note:
We cannot accept responsibility for any product that is not received to our returns address, please keep your proof of return, so you can dispute delivery with the courier used. 

Therefore, if you send a parcel untracked and we do not receive it, we cannot accept liability and will not be able to process your return. 

Please remember: 
We do not guarantee the use of our hair extensions whilst on holiday or in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour. 

Unseenhair will not be liable for additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional technician applies any professional hair extensions and that customers are to have a consultation before any permanent extensions are fitted. 

 

Order Cancellations

Under the Distance Selling Regulations Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place your order, you have the right to cancel your order before your order has been dispatched for a full refund. All cancellations must be emailed to enquiries@unseenhair.co.uk 

 

Faulty Items

If your goods received are faulty please email enquiries@unseenhair.co.uk. In order to deal with your case we will need you to provide your order number, name, address, items on the order and the reason for return. 

 

I received the wrong item 

If you have received an item that was not on your original order please contact via email enquiries@unseenhair.co.uk In order to deal with your case we will need you to provide your order number, name, address, items on the order and we will be in touch as soon as possible to rectify the order. 

 

I am not happy with my purchase 

If you are not happy with the product, please email enquiries@unseenhair.co.uk quoting your order number and explaining any issues you have. In most cases if there is a technical issue with the hair extensions we will request that you send the hair to us for us to send to our supplier for investigation (this can take 3-4 weeks to resolve). If the supplier do not discover a fault with the hair then we will return the hair to you.